Horrible customer service

My grandfather unfortunately passed away Monday evening. We immediately phoned tracker to cancel his tracker as it is no use now. We have been sent back and forth and been told we have no authority to cancel the product. Every other company assisted us on the spot with cancellation due to the circumstance.

How are we meant to get authority from someone who isn’t around.

We have phoned several times and been told the same thing. We sent an email with the death certificate and everything necessary and were told 24 hours yet here we are almost 72 hours later and still nothing.

Useless company and useless service.