mM
maureen M

1 reviews | Active since Feb 2018

17 Jun 2020, 11:21

HORRIBLE

IM VERY DISAPPOINTED WITH TRACKER!!!!!

I RECEIVED AN SMS THAT THE TRACKER UNIT IS NOT BEING DETECTED ON MY CAR, IT LAST UPDATED 4DAYS AGOO!!! I CALLED THE CUSTOMER SERVICE VANESSA TOLD ME THAT I MUST WAIT 3 DAYS FOR A TECHNICIAN TO CUM N FIX! SO BASICALLY I MUST WAIT A ****** 3DAYS UNTIL SUMTHN HAPPENS TO MY CAR

PORTIA CALLED M I DONT KNOW FOR WHAT BECAUSE SHE ASSISTED M WITH BASICALLY NOTHING BUT JUST TO MAKE M FURIOUS!!! TRACKER UR NOT SERIOUS!!! I ASKED HER TO REFER ME TO THE NEAREST TRACKER WHERE I WILL TAKE MY CAR SHE SAID NOO THEY WONT HELP ME I MUST WAIT FOR THEM TO COME LIKE WHAT IS THAT?????? TRACKER WONT EVEN COMPENSATE ME SHOULD MY CAR BE ****** WITHIN THE 3 DAYS!! SO WHAT THE USE OF U PEOPLE TAKING MY MONEY & NOT PROVIDING SERVICE? IS THAT NOT *****ING PERHAPS?

I WANT TO CANCEL ASAP SO I CAN GET A SERVICE PROVIDER THAT WILL BE ABLE TO ASSIST ME AND IM BEING TOLD I MUST PAY LIKE FOR WHAT?? PAY FOR CANCELLATION? I WILL NEVER ADVISE ANY1 TO CHOSE TRACKER!!!!

0
Replies (2)
Tracker Connect
Tracker Connect's reply17 Jun 2020, 11:27
Official
Good Day Maureen M 
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply19 Jun 2020, 16:44
Official
Good Day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect