Horrible and Confusing Customer Service

Not only can I not reset my password for the Tracker Application since you guys somehow captured someone else's email address which you'll end up sending my new password to , I can't even change the email address to the correct one because your Call Centre has no operators, simply a message saying I should call back later. Also I renewed my roadside assistance earlier this year and given an emergency number to call in an SMS which I've realized is a completely different number to the emergency number on your site. Which one do I even call when I'm stuck and what am I even paying for.