AM
AYANDA M
1 reviews | Active since Apr 2019
29 Sept 2023, 12:22
HORRIBLE ,
Poor customer service.
I had a car that was covered with tracker and in 2022 the car was in an accident and was written off. Then when I tried to cancel my cover I was advised that I had to pay over R1000.
Then I received an email that my account was in arrears and wanted to pay a discounted rate to clear the arrears in my account, which I did pay, and soon after paying I received emails that my account was still in areas.
So, now on top of the trauma of being in an accident and losing my car. I am being penalized for being in an accident and no one has a solution.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
29 Sept 2023, 13:35Good day Ayanda,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply29 Sept 2023, 13:35
Official
Good day Ayanda,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
29 Sept 2023, 14:00Good Day Ayanda,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply29 Sept 2023, 14:00
Official
Good Day Ayanda,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect