1 reviews | Active since Mar 2019
********** service is an understatement
Very bad experience. Since 1 September 2022 I queried my travel log as the odo reading remained static for a whole 4 days. I was told device is faulty and had to take my vehicle in for technician to assess. After that, I had to call them to ask what was wrong as my concern was "what if my vehicle got ****** or got high jacked and you couldn't locate it?" I had to beg and plead for some response from Muzi Ntumba (Junior Manager: Customer Service) and Krystal Joseph (Co-ordinator) who went completely silent on me since 28 September 2022. If that was not enough, the "Car Guard" function alerts you 15 to 60 mins minutes when your ignition went on after activating it - needless to mention that I have not received any response after I queried that too.
I want the account to be closed due to service failure and even with Social Media intervention, I have not received a single response.
Does anyone on here have an email address of Wayne, the CEO???
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect