Harassment, poor communication, and aggressive upselling

I keep receiving repeated phone calls from your agents despite clearly and consistently stating that I am not interested in renewing a long-term contract and wish to remain on a month-to-month option.

During the most recent call, the agent raised an issue around payment. I asked a very simple and reasonable question: Is my account up to date or not? The agent refused to answer this question. This is unacceptable. Had I been informed that my account was not up to date, I could have immediately checked my bank statement and resolved the issue. Instead, I was met with evasion.

At this point, the frequency of these calls feels like harassment. We are contacted during working hours and expected to engage in lengthy conversations, only to be repeatedly upsold after clearly declining. Saying “no” does not seem to be respected.

I value the flexibility of a month-to-month contract and have communicated this multiple times. That preference has been ignored.

Due to the rudeness, lack of transparency, and persistent pressure, I have decided to cancel my subscription entirely and will be moving to another provider. This interaction was the final straw. A company that does not respect clear boundaries or communicate honestly does not deserve my business.