KK
Karin K

1 reviews | Active since Oct 2014

03 Nov 2015, 16:06

Harassment by attorneys

I bought my car a few years ago, cash. I made an deal with the dealership to install a Tracker for free, this was agreed upon. I was told they would contact me within a week regarding the system, I was never contacted. life happened & I forgot about it all. A few months ago I got an sms stating I need to pay just over R400 into an FNB account, I obviously ignored it. Next sms was from Norton attorneys stating legal action will be taken if I don't make payment. Contacted them explaining my situation with Tracker & was told to contact them direct, which I did. Explained it all again to the lady & she informed me that the dealership only paid for 36 months & I was now responsible for the account. I told her that I was never informed of this & I never signed ANY contract agreeing to this, & I want them to cancel my account & remove the system. She told me that it was cancelled & a technician will contact me regarding the removal. True to their nature, no one called!! Recently I started getting sms's asking me to respond with an amount I can pay & my banking details. NO!! Cancel my account & remove the system, which I'v never used!! Ref.:TK158658

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Replies (1)
Tracker Connect
Tracker Connect's reply03 Nov 2015, 16:09
Official
Hello KK33,

Your complaint dated the 3rd of November 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Ghitte Brandt
Tracker Customer Care

Best regards,