FM
Frank M
1 reviews | Active since Mar 2021
22 Feb 2024, 18:59
Harassment by a tracking company
I bought an np200 from a Nissan dealership in January 2024. A company called Tracker Connect somehow got my particulars from the dealership and started debiting my account. I reversed the debit. Now they are claiming that I am in arrears to the tune of R644.94 My car doesn't have a tracker at the moment but they continue to pursue me for the amount owing. They have done nothing for me so far. They never installed a tracker on my car. And I repeat. MY CAR DOESN'T HAVE A TRACKER BUT THEY WANT MONEY.
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Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
23 Feb 2024, 07:29 Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply23 Feb 2024, 07:29
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
23 Feb 2024, 16:04Good day,
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply23 Feb 2024, 16:04
Official
Good day,
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query to the email address on the system. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
FM
Frank M's updateReviewer Update
23 Feb 2024, 19:40Good evening
I beg to differ.
This morning I received a call from a woman in Nelspruit. The woman speaking on behalf of your company apologized for everything I complained about.
I also had a conversation with the Nissan sales lady who agreed to the cancelation of the failed tracking deal.
Later I received your email wherein you insist that I need to pay.
I refuse to pay for the service that I never received.
Even now I don't have a working tracker in my car.
I begged you from the 12th January 2024 to fix the problem. You never responded.
Today you are responding because I wrote to hellopeter. You took more than a month to respond.
Even if my car gets ****** you are going to take a month to respond. This is a sign of incompetence .
I refuse to pay this poor service.
I refuse to have anything to do with you.
I don't trust you.
You failed me.
I will find another service provider.
All I am asking is please stop demanding payment for the service you never rendered.
After a full month counting from January 12 .2024 my car doesn't have a functional tracker and yet you have the courage to debit my account. NO
Get your house in order and stop harassing me please.
Regards
Mongale M.F
I beg to differ.
This morning I received a call from a woman in Nelspruit. The woman speaking on behalf of your company apologized for everything I complained about.
I also had a conversation with the Nissan sales lady who agreed to the cancelation of the failed tracking deal.
Later I received your email wherein you insist that I need to pay.
I refuse to pay for the service that I never received.
Even now I don't have a working tracker in my car.
I begged you from the 12th January 2024 to fix the problem. You never responded.
Today you are responding because I wrote to hellopeter. You took more than a month to respond.
Even if my car gets ****** you are going to take a month to respond. This is a sign of incompetence .
I refuse to pay this poor service.
I refuse to have anything to do with you.
I don't trust you.
You failed me.
I will find another service provider.
All I am asking is please stop demanding payment for the service you never rendered.
After a full month counting from January 12 .2024 my car doesn't have a functional tracker and yet you have the courage to debit my account. NO
Get your house in order and stop harassing me please.
Regards
Mongale M.F
FM
Frank M's update23 Feb 2024, 19:40
Reviewer Update
Good evening
I beg to differ.
This morning I received a call from a woman in Nelspruit. The woman speaking on behalf of your company apologized for everything I complained about.
I also had a conversation with the Nissan sales lady who agreed to the cancelation of the failed tracking deal.
Later I received your email wherein you insist that I need to pay.
I refuse to pay for the service that I never received.
Even now I don't have a working tracker in my car.
I begged you from the 12th January 2024 to fix the problem. You never responded.
Today you are responding because I wrote to hellopeter. You took more than a month to respond.
Even if my car gets ****** you are going to take a month to respond. This is a sign of incompetence .
I refuse to pay this poor service.
I refuse to have anything to do with you.
I don't trust you.
You failed me.
I will find another service provider.
All I am asking is please stop demanding payment for the service you never rendered.
After a full month counting from January 12 .2024 my car doesn't have a functional tracker and yet you have the courage to debit my account. NO
Get your house in order and stop harassing me please.
Regards
Mongale M.F
I beg to differ.
This morning I received a call from a woman in Nelspruit. The woman speaking on behalf of your company apologized for everything I complained about.
I also had a conversation with the Nissan sales lady who agreed to the cancelation of the failed tracking deal.
Later I received your email wherein you insist that I need to pay.
I refuse to pay for the service that I never received.
Even now I don't have a working tracker in my car.
I begged you from the 12th January 2024 to fix the problem. You never responded.
Today you are responding because I wrote to hellopeter. You took more than a month to respond.
Even if my car gets ****** you are going to take a month to respond. This is a sign of incompetence .
I refuse to pay this poor service.
I refuse to have anything to do with you.
I don't trust you.
You failed me.
I will find another service provider.
All I am asking is please stop demanding payment for the service you never rendered.
After a full month counting from January 12 .2024 my car doesn't have a functional tracker and yet you have the courage to debit my account. NO
Get your house in order and stop harassing me please.
Regards
Mongale M.F