Handed over for non payment after cancellation???

After cancelling my Tracker contract on the 15th of August 2018, and after the call center agent confirmed to me that my Tracker was cancelled, I am still being debited each month (but i retur the debit order). I have now been handed over to attorneys due to non payment because you are unable to manage your client accounts properly.

What is the use of calls being recorded if you cant do due diligence and see if the right process was followed, which was. How are you able to Track cars but you can't track your client accounts properly? Now my credit score is being affected because you aren't able to complete a simple task.

I expect someone to revert back to me soonest with an explanation on how you could hand me over for over R300 but not check your records properly.

Extremely disappointing.