RVN
Rose-anne Van Niekerk

1 reviews | Active since Jul 2011

26 Feb 2018, 12:39

Half installation of Tracker device

I am not entirely happy with my recent Tracker experience! I had opted for the care option to be installed, and only after the unit was installed and tested, I was advised by the technician that they don't have tags and don't know how long it will take to get stock. If I had known this before he started installation, I would not have allowed installation. Further to that the App does not work. I would like you to come remove your device from my vehicle and cancel the agreement, you charge R 215 a month for a half installed product. I am seriously unhappy and am not willing to pay for this!

0
Replies (2)
Tracker Connect
Tracker Connect's reply26 Feb 2018, 13:02
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tania Snyman

Tracker Connect

Best regards,

RVN
Rose-anne Van Niekerk's update27 Feb 2018, 09:17
Reviewer Update
You guys are in bridge of our agreement! And I want your half fitted device removed from my car! As soon as possible. You sent me an email yesterday at 12:04pm advising me of the backlog on the tags, when my installation was done on Friday. I don't care if it is a 36 month contract, I have the right to change my mind within 7 days if you have not fulfilled your part! And the app does not wor****! Sort this out or I will take you to the Ombud!