LG
Lynn G

1 reviews | Active since Jul 2015

02 Feb 2016, 11:05

GREAT SERVICE

Tracker canvassed me telephonically for their Agility Insurance product, I accepted and then cancelled within 24 hours. However, I was still debited. I called the Tracker Call Center and spoke to Khanyisa who did a great job of calming me down and then transferring me to Murcia for resolution and refund. <br> <br> Ladies, I come from a Call Center background and know how thankless your roles can be. You are both great customer care consultants for Tracker Connect and I hope they appreciate you.<br> <br> As an aside, I do need to commend Tracker. Overall I have never received anything but great service :)

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Replies (2)
Tracker Connect
Tracker Connect's reply02 Feb 2016, 12:51
Official
Hello Smellingsweet,

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.

Kind regards,
Tracker Customer Care
Tracker Connect
Tracker Connect's reply02 Feb 2016, 12:51
Official
Hello Smellingsweet,

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.

Kind regards,
Tracker Customer Care