KR
Kyle R

1 reviews | Active since Dec 2011

07 Aug 2020, 19:47

Great

Efficient, affordable and packed with value. Might not be the cheapest but their products have value. Customer service is really great as well. Punctual installation - no issues.

0
Replies (8)
Tracker Connect
Tracker Connect's reply08 Aug 2020, 08:39
Official
 Good day Kyle, 

Thank you for your positive feedback. 

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive. 

Tracker Connect 
KR
Kyle R's update08 Aug 2020, 18:40
Reviewer Update
I gave you guys such a good review, now my service isn't working! I specifically asked for a tracker with a log book. 24 hours after an event it still doesn't work. How can you advertise something and not provide it? Please come remove your Tracker and cancel my service. Useless.
Tracker Connect
Tracker Connect's reply11 Aug 2020, 07:37
Official
Good Day Kyle,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply11 Aug 2020, 08:38
Official
Good day Kyle,
 We confirm having contacted you. We further confirm that the query on your account has been amicably resolved.   
We would like to take this opportunity to thank you for doing business with our Company. 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Kind regards,
Tracker Connect
KR
Kyle R's update13 Aug 2020, 20:02
Reviewer Update
It worked for a few days then stopped again! I used the car yesterday afternoon and the trip is not on the logbook! For goodness sake Tracker, if this happens one more time YOU WILL cancel my 3 year contract. The only reason I took this is for the logbook!
KR
Kyle R's update15 Aug 2020, 10:45
Reviewer Update
You guys are ridiculous. The service still isn't working. Please just cancel my service. I should have listened to the reviews.
KR
Kyle R's update19 Aug 2020, 12:06
Reviewer Update
As requested on the 8th of August 2020, please remove your device from my vehicle and cancel my service immediately. Your service does not work.
Tracker Connect
Tracker Connect's reply19 Aug 2020, 14:38
Official
Good day Kyle,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Regards,