Ghost Call - No Contract

Good day

I have had several requests sent to request my Policy Schedule which the sales agent I spoke to when I app**** for one of their services has promised me.

I have since never received the contract/policy schedule.

Now an agent is telling me on the phone that Tracker does not send policy schedules to their clients, the client is supposed to remember everything that was said on the sales call.

All my service providers I am with and previously had sends me contracts/policy schedules upon taking up a service/policy explaining who the client is, what the client is covered for which has been tailored to the clients needs, not once did the sales agent tell me they do not send any of such documentation.

This is not treating a client fairly or even allowing the client to make an informed decision based on a single telephone call.

Alas this is my last attempt at requesting my said policy schedule.