CE
Chris E

1 reviews | Active since Mar 2009

21 Sept 2017, 10:27

Further Billing after Lapsed 36 months Contract (Tracker) Tracker Membership Number: ***

Tracker kept on billing me after my 36 months contract has lapsed, as I have also indicated that I want to end the contract. I was just informed that I will have to pay a penalty if I end the contract prematurely. Thus I waited my period out until end 31st of April 2017. Well to my horror they kept on billing me and also handed me over to their legal company to get the money from me. As I am currently working outside of South Africa I have requested my wife on behalf of me also instruct Tracker to cancel the contract after the 36 month epiry date of the contract to stop they informed her that she does not carry the power of authority to cancel the contract.

Tracker Membership Number: **********

0
Replies (2)
Tracker Connect
Tracker Connect's reply21 Sept 2017, 10:56
Official

Good day Chris,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Mathebe Mopeli

Tracker Connect
Tracker Connect's reply21 Sept 2017, 11:18
Official

Good Day Mr CD Van Eck,

We tried contacting both you and Mrs Van Eck and there was no answer. We have sent you and email that you can respond to.

Kind Regards,

Mathebe Mopeli