JvdW
Johan van der Westhuizen

1 reviews | Active since Aug 2013

20 Oct 2016, 11:27

Full calendar month notice to cancel month-2-month contract

<p>I sold one of my vehicles today and wanted to cancel the Tracker as it is fully paid. I was informed by the lady that another month's payment will be deducted as a full calendar month's notice is required.</p> <p> </p> <p>This is a ridicoulous requirement as selling a car is usually concluded in a week or less. There is NO WAY to get the cancellation in on time to not be billed for a month in which you receive no service.</p> <p> </p> <p>This is extremely poor customer service and leaves one with the conclusion that Tracker does not care about its customers.</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply20 Oct 2016, 11:43
Official

Good day Johan,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Tracker Connect
Tracker Connect's reply21 Oct 2016, 14:41
Official

Good day Johan,

Please accept our sincere apologies for the inconvenience this might have caused.

We confirm to have contacted yourself to discuss the above.

Kind regards,

Innocentia Maluleke

Tracker Connect