Frustrated Tracker Connect Client

We as a Paying Tracker Connect Corporate Client find it very frustrating that one has to speak to numerous consultants about a problem you have eg: installation of a unit, you can not even get hold of your key account manager/contact person despite mails, sms and phone calls, When you contact the call center you get treated as a second hand object and get pushed around. You leave urgent messages with the swichboard and no one calls you back (is this what you refer to as customer service) Tracker Connect as a Big firm take your customers for granted. Shame on you, I did not expect this from a professional service provider.