From bad to worse and now no response

<p>Tried changing debit order details on our two tracker accounts. One was changed other was not. They came up with long story about not being able to etc. I complained but no resolution. Put them on HP. Responded but made things worse. Decided to end business relationship only to get told there is a R800 cancellation fee on the one account. I requested the copy of the signed contract. Was sent some internally generated Dealer Lead form. Told them that doesn't constitute a contract. Requested proof of my explicit consent to a 3 year contract together with the penalty I also requested management to contact me. Still waiting. Pathetic. I know why it is taking them so long, they do not have a contract. I think it is time to report them to the consumer commission. I have no faith that they would be able to recover either of my vehicles if they cannot get their admin right.</p>