JW
Joanne W

1 reviews | Active since Sept 2015

19 May 2022, 22:48

********** ********* Company

BEWARE! BEWARE! BEWARE! Let me tell you this company makes it impossible for one to cancel their account/debit order. I have been trying to cancel my subscription with them for the last few weeks. Each time I call I have been told a different story. The first one being we will call you back. No one has called. The second one being we need to go through VOLVO first before we can cancel. Not sure what the car company has to do with the cancellation? No one is able to give a logical reason why I cannot cancel the service. There is no option for email. I therefore requested a reference number and an email in writing to confirm the account is in the process of cancellation. Instead I received 2 x invoices for the upcoming 2 months for payment. This is complete *******. The staff is also completely clueless and ***********. I will not get involved in this company again and I advice anyone to think twice before signing up with TRACKER CONNECT.

0
Replies (2)
Tracker Connect
Tracker Connect's reply20 May 2022, 07:50
Official
Good day Joanne W, 
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply26 May 2022, 15:50
Official
Good day Joanne W, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Kind regards