********** Behaviour

After expressing interest (to a Tracker agent) in having a Tracker device fitted in two of my vehicles, my bank informs me that Tracker has attempted twice to debit my account. Subsequently, as a result of Tracker's incompetence and lack of professionalism, I ordered them to forget I ever expressed any interest. So, I do not have an account with them and do not owe them anything since they failed on two occasions to give me the device I had ordered. I have since been trying to get them to cancel this unauthorised debit order but they just won't cooperate. Today, after calling them, I spoke to a certain Palisa who tried to get her manager to attend to my case to no avail. The manager, according to Palisa, 'was not available.' I had to wait for her manager for more than ten minutes before she returned with this response. Upon checking on my account, Palisa told me that I do have an active account with them according to which my Ford Ranger: with a GP registaration was fitted with their device. I have never owned a Ford and I live in Pinetown. So, clearly something is wrong here. I would like you to make a follow up to this because I would like this debit order cancelled immediately.