1 reviews | Active since Apr 2016

30 Apr 2016, 08:47

***** & Dishonesty

Item: Tracker Connect
Rating: 1

I received an sms mid April that Tracker will be deducting my payment off my bank acc. Paid no attention because I have a Tracker and it gets paid monthly by debit order. This month I saw they deducted almost double! I phoned and queried and was told that another vehicle not in my name is now being de****ed off my account!! How can they do this??? This ***** it is theft. The other car is not even on my insurance, I am with Outsurance and that car with Dialdirect???? Once again this is ***** and theft!!

Helpful (0)

Replies (6)

Tracker Connect's replyOfficial

30 Apr 2016, 11:00

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Melissa Naidu

Tracker Connect

Best regards,

Tracker Connect's reply30 Apr 2016, 11:00

Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Melissa Naidu

Tracker Connect

Best regards,

Tracker Connect's replyOfficial

03 May 2016, 08:58

We confirm that an email has been sent to you with the resolution today. Please feel free to contact the writer should anything be unclear or should you require any further assistance.

Melissa Naidu

Tracker Connect

Best regards,

Tracker Connect's reply03 May 2016, 08:58

Official

We confirm that an email has been sent to you with the resolution today. Please feel free to contact the writer should anything be unclear or should you require any further assistance.

Melissa Naidu

Tracker Connect

Best regards,

's updateReviewer Update

25 May 2016, 12:10

Had a call from Melissa.... well that's where it ended. I have just received a new invoice from Tracker, again billing me for a car that has nothing to do with me. Tracker you are committing *****!!!

's update25 May 2016, 12:10

Reviewer Update

Had a call from Melissa.... well that's where it ended. I have just received a new invoice from Tracker, again billing me for a car that has nothing to do with me. Tracker you are committing *****!!!

Tracker Connect's replyOfficial

25 May 2016, 12:46

An email has been sent to you today confirming that your last debit order is scheduled to go off today. There will be no further debits going off your account.

Melissa Naidu

Tracker Connect

Best regards,

Tracker Connect's reply25 May 2016, 12:46

Official

An email has been sent to you today confirming that your last debit order is scheduled to go off today. There will be no further debits going off your account.

Melissa Naidu

Tracker Connect

Best regards,

's updateReviewer Update

25 May 2016, 13:15

An invoice was sent to me today indicating that I still have to pay for the other vehicle. I have not received any other e-mail from you. You also need to reimburse me the monies that was deducted from me end April???

's update25 May 2016, 13:15

Reviewer Update

Tracker Connect's replyOfficial

26 May 2016, 08:06

Good day Minette,

We confirm having contacted you and assisting you to resolve your query.

Please don’t hesitate to contact us should you require any further assistance.

Kind regards,

Ghitte Brandt

Best regards,

Tracker Connect's reply26 May 2016, 08:06

Official

Good day Minette,

We confirm having contacted you and assisting you to resolve your query.

Please don’t hesitate to contact us should you require any further assistance.

Kind regards,

Ghitte Brandt

Best regards,