RL
Richard L

1 reviews | Active since Aug 2015

25 Aug 2015, 14:26

*****

I am very concerned about what is happening at Tracker and it seems as if the staff employed there are involved with ***** for one and secondly, extremely reluctant to connect me to the Director Mr Wayne de Nobrega. I spent a ridiculous amount of time trying to get some answers from someone and no joy. I spoke to Angelo and Linda and Thapelo at the call centre number *** and eventual spoke to Eunice at Wayne de Nobrega's office. I was told that he is a meeting. I have been paying Tracker regularly and now find that this probably merely exposed me to ********** activity and on top of that I am not able to get the matter dealt with. A lady called me twice at the end of July to advise that my tracker is faulty and that they had to come out to have a look at it. I agreed and no one came. Today I received a notification of an increase on my Tracker. When I called the call centre to get clarification on all of the above, I was notified that: 1. My vehicle has been sold to a Mr Michael (I do not know who this is). 2.That me vehicle does not have tracker in it. This does not make sense as I received notification of an increase today and not the so called Mr Michael. What to do?

0
Replies (1)
Tracker Connect
Tracker Connect's reply25 Aug 2015, 15:11
Official
Hello RichardLegg,

Your complaint dated the 25th of August 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Tebogo Makgatho
Tracker Customer Care

Best regards,