Formal Dispute of Charges, SMS Fees and Cancellation Terms

I am extremely disappointed with the service and billing practices of Tracker Connect.

When the tracker was first installed in my vehicle, it was malfunctioning and continuously sending SMS notifications even while the vehicle was parked and not in use. I have now been informed that I am expected to pay for these SMS notifications, despite this appearing to have been caused by a faulty or malfunctioning system from the beginning.

I have also been charged arrears and cancellation fees, which I do not believe were properly explained to me at the time of installation or agreement. I do not recall being informed that SMS notifications would be billed separately or that cancellation fees would apply in this manner.

I have formally requested that Tracker Connect review any call recordings from when the tracker was installed and when the service terms were explained to me. I have also requested the following: • A full breakdown of all arrears and charges; • A copy of the signed agreement/contract; • The terms and conditions applicable to my account; • Any evidence or call recordings showing that SMS charges and cancellation fees were clearly disclosed and agreed upon.

At this stage, I formally dispute these charges and believe this matter should be reviewed fairly before any further action is taken against my account.

I hope Tracker Connect resolves this matter urgently and transparently.