MM
Mulanga M
1 reviews | Active since Mar 2017
21 Oct 2024, 08:44
****. Forcing customers to continue servives they agreed on with insurance companies
I have just received an email informing me of the continuing contract with TrackerConnect which i never signed up for. Only because my form insurance took it up as a requisite for the insurance. Now Tracker Connect expect me to pay them R1000 to cancel a contract that i did not take. While taking up insurance, please do ask your insurance companies if their devices are of their own companies or not because this external companies see an opportunity to milk customers even when they are nolonger in use.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
21 Oct 2024, 09:25Good day Mulanga,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply21 Oct 2024, 09:25
Official
Good day Mulanga,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
06 Nov 2024, 13:38Good day Mulanga,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply06 Nov 2024, 13:38
Official
Good day Mulanga,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
MM
Mulanga M's updateReviewer Update
07 Nov 2024, 11:41Good day Tracker Connect,
this is to confirm that you did contact me, however, my issue is not resolved since you still want money from me for a contract I did not agree to.
It was evident on the Contracting call that I declined and never accepted your tracker. I specifically said that I do not want your tracker Because I already had a tracker, and that Santam said you are only going to install the telematics. Your consultant also assured me that those Ts & Cs are just procedure they don't apply to me since the contract is between you and Santam.
I would Like to warn customers out there not to be ******* into contracts you did not accept with Tracker. If you are a Santam client and you have to install telematics for the their Behavioural programme be enlightened that Tracker will coerce you into the contract with the and convince you that they are only assisting you to activate the Telematics and you are not binded by the Ts & Cs.
this is to confirm that you did contact me, however, my issue is not resolved since you still want money from me for a contract I did not agree to.
It was evident on the Contracting call that I declined and never accepted your tracker. I specifically said that I do not want your tracker Because I already had a tracker, and that Santam said you are only going to install the telematics. Your consultant also assured me that those Ts & Cs are just procedure they don't apply to me since the contract is between you and Santam.
I would Like to warn customers out there not to be ******* into contracts you did not accept with Tracker. If you are a Santam client and you have to install telematics for the their Behavioural programme be enlightened that Tracker will coerce you into the contract with the and convince you that they are only assisting you to activate the Telematics and you are not binded by the Ts & Cs.
MM
Mulanga M's update07 Nov 2024, 11:41
Reviewer Update
Good day Tracker Connect,
this is to confirm that you did contact me, however, my issue is not resolved since you still want money from me for a contract I did not agree to.
It was evident on the Contracting call that I declined and never accepted your tracker. I specifically said that I do not want your tracker Because I already had a tracker, and that Santam said you are only going to install the telematics. Your consultant also assured me that those Ts & Cs are just procedure they don't apply to me since the contract is between you and Santam.
I would Like to warn customers out there not to be ******* into contracts you did not accept with Tracker. If you are a Santam client and you have to install telematics for the their Behavioural programme be enlightened that Tracker will coerce you into the contract with the and convince you that they are only assisting you to activate the Telematics and you are not binded by the Ts & Cs.
this is to confirm that you did contact me, however, my issue is not resolved since you still want money from me for a contract I did not agree to.
It was evident on the Contracting call that I declined and never accepted your tracker. I specifically said that I do not want your tracker Because I already had a tracker, and that Santam said you are only going to install the telematics. Your consultant also assured me that those Ts & Cs are just procedure they don't apply to me since the contract is between you and Santam.
I would Like to warn customers out there not to be ******* into contracts you did not accept with Tracker. If you are a Santam client and you have to install telematics for the their Behavioural programme be enlightened that Tracker will coerce you into the contract with the and convince you that they are only assisting you to activate the Telematics and you are not binded by the Ts & Cs.
Tracker Connect's replyOfficial
18 Nov 2024, 10:38Good day Mulanga,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply18 Nov 2024, 10:38
Official
Good day Mulanga,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect