GM
Gopolang M
1 reviews | Active since Jun 2015
16 Jul 2019, 08:06
Forcing clients to pay for nothing
My spouse had a 3 years contract with TRACKER which got to an end. He received a call before the end of contract from them regarding the renewal however he advised them that he will not renew the contract. Recently he is receiving the invoices. He also received a call from the credit consultant threatening him to pay or else they will blacklist him. They also mentioned that they have been offering him a service. Now i need to Tracker to advise which service have they been offering? What have they been tracking???
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Tracker Connect's replyOfficial
16 Jul 2019, 08:23We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply16 Jul 2019, 08:23
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
16 Jul 2019, 09:19Good day,
This is to confirm that we have made contact with your spouse and assisted with your concerns.
Should you require further assistance please let us know.
Regards,
Tracker Connect
This is to confirm that we have made contact with your spouse and assisted with your concerns.
Should you require further assistance please let us know.
Regards,
Tracker Connect
Tracker Connect's reply16 Jul 2019, 09:19
Official
Good day,
This is to confirm that we have made contact with your spouse and assisted with your concerns.
Should you require further assistance please let us know.
Regards,
Tracker Connect
This is to confirm that we have made contact with your spouse and assisted with your concerns.
Should you require further assistance please let us know.
Regards,
Tracker Connect
GM
Gopolang M's updateReviewer Update
16 Jul 2019, 09:35Solly Mbanga the concerns has not been resolved as he asked you guys to produce the recording. Tracker is failing to do so. There is no way anyone can call from no where with his details regarding the contract renewal. It is surprising that tracker has recording for February and now in between you guys don't have. Now he is liable for what you guys are failing to produce?
Resolving a matter with a client can not be one way. You are forcing him to do the payment. Again which service have you guys been offering hence the car is not current?
When the battery is been removed from the car you guys did not call? what if there was a theft happening during that time? bu you are telling him that service is been offered. I need to know which service again all the recording are required.
Resolving a matter with a client can not be one way. You are forcing him to do the payment. Again which service have you guys been offering hence the car is not current?
When the battery is been removed from the car you guys did not call? what if there was a theft happening during that time? bu you are telling him that service is been offered. I need to know which service again all the recording are required.
GM
Gopolang M's update16 Jul 2019, 09:35
Reviewer Update
Solly Mbanga the concerns has not been resolved as he asked you guys to produce the recording. Tracker is failing to do so. There is no way anyone can call from no where with his details regarding the contract renewal. It is surprising that tracker has recording for February and now in between you guys don't have. Now he is liable for what you guys are failing to produce?
Resolving a matter with a client can not be one way. You are forcing him to do the payment. Again which service have you guys been offering hence the car is not current?
When the battery is been removed from the car you guys did not call? what if there was a theft happening during that time? bu you are telling him that service is been offered. I need to know which service again all the recording are required.
Resolving a matter with a client can not be one way. You are forcing him to do the payment. Again which service have you guys been offering hence the car is not current?
When the battery is been removed from the car you guys did not call? what if there was a theft happening during that time? bu you are telling him that service is been offered. I need to know which service again all the recording are required.