LS
Lungile S

1 reviews | Active since Jun 2025

14 Nov 2025, 07:38

Forcefully being charged fees that I said I would not be able to pay

I received a letter that my premium is going to increase from R750 to R850 for 3 tracking devices that's when I realized that I have been paying different amounts for the same package for 3 cars. I called in twice to get this fee reduced two months before the increment and still my account was charged with the amount that I specifically said I would not pay. I reversed the amount and called in to tracker and they said that I now owe R1500 for 2 months when it wasn't even November yet.

I told them I would not pay that amount as I informed them two months before that increment kicked in that I would not pay that R850.

I've spoken to Tshepiso and Khalipho who have said the matter has been escalated to their superiors as finance still has not fixed the issue on their end and now I'm being charged R60 for reversing the money that I said I would not pay and receiving sms's to pay the R1500 via eft and still I have not received any email that this matter has been rectified.

I'm on a month to month with two of rhe cars and will definitely be canceling that contract. This is ridiculous!!!

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Replies (2)
Tracker Connect
Tracker Connect's reply14 Nov 2025, 07:40
Official
Good day  Lungile,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you.

Tracker Connect
Tracker Connect
Tracker Connect's reply14 Nov 2025, 15:02
Official
 Good day Lungile Sibeko, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect