Forced 2pay for A TRACKER not working for 2months

My tracker has not been reporting since the 11th of February. I logged a call for tracker to resolve it. Nothing was done for more than 2weeks, when I called I was told that the wrong call was logged for an anti-hijack not working. Melisa promised to call back but never did. I called again in March and was told that a new call will be booked &amp