BB
Bianca B
1 reviews | Active since Oct 2020
01 Oct 2020, 17:13
Fleet Vehicle Movement Problems
We signed up with our fleet in 2018, in 2019 we started having problems with tracker units not updating movements, hours/days would go by and the problem would continue. Various emails has to be send to tracker so that someone can eventually get to you and assist you with your fleet problem. They will come out and look at our vehicle a week after the same problem starts all over again. We have to monitor our vehicles every minute and with this tracker has only disappointed and causes stress, they have not delivered what was promised! Great service when you sign up but after that you don't get assisted.
We have been paying for something that we can not use. We tried to cancel all fleet with them this week and were told we have to pay a settlement of R21,077.18. This is not fair at all for something that can't be used half of the time, how should a business operate with having lost fleet signal all the time!
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Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
13 Oct 2020, 11:34Good Day Bianca,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply13 Oct 2020, 11:34
Official
Good Day Bianca,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
BB
Bianca B's updateReviewer Update
13 Oct 2020, 12:22Hi,
First of all, thanks for your bot reply, as this is the first contact we have received in regards with the problem.
We are running a business and your tracker units keep on freezing, that forced us to go to another company so that we can track our vehicles properly. Kindly let me know when you will be cancelling the contract and removing your units from our vehicles without any absurd charge as we have been paying for units that does not work.
First of all, thanks for your bot reply, as this is the first contact we have received in regards with the problem.
We are running a business and your tracker units keep on freezing, that forced us to go to another company so that we can track our vehicles properly. Kindly let me know when you will be cancelling the contract and removing your units from our vehicles without any absurd charge as we have been paying for units that does not work.
BB
Bianca B's update13 Oct 2020, 12:22
Reviewer Update
Hi,
First of all, thanks for your bot reply, as this is the first contact we have received in regards with the problem.
We are running a business and your tracker units keep on freezing, that forced us to go to another company so that we can track our vehicles properly. Kindly let me know when you will be cancelling the contract and removing your units from our vehicles without any absurd charge as we have been paying for units that does not work.
First of all, thanks for your bot reply, as this is the first contact we have received in regards with the problem.
We are running a business and your tracker units keep on freezing, that forced us to go to another company so that we can track our vehicles properly. Kindly let me know when you will be cancelling the contract and removing your units from our vehicles without any absurd charge as we have been paying for units that does not work.