Feeling bul****
<p>Tried transfering tracker unit to new car. It costs more to transfer the unit than to cancel the entire contract. All consultants are told to push for clients to sign a new 3year contract. I phoned more than 6 times yesterday and spoke to numerous consultants telling them I hate their service I don't want a new contract I just want to finish my existing. Consultant Neo Tsuaeli kept stating the terms of a new contract I kept Correcting him I don't want a new contract and he just sent a new agreement for a new contract. I complained via e-mail twice and called back and a woman apologized for his "mistake" saying he is still learning. She didn't fix it either. Neo hasn't called me back. Customer service hasn't called me back. I'm feeling that im being bul**** into a new 3year contract. They very unaccommodating. They want to charge R1593.00 to move the unit. I asked if they can split the cost over my next 20months installments and Neo said No. I have never paid late or had any problem with payment. When I said its too expensive to go off all in one he told me to take a new contract. I still said no. And he did it anyway</p>
They called me back. His supervisor told me he followed the correct procedure but that its standard procedure to send out contract agreement and information for a brand new 36month contract and not to send out information on the actual procedure which was a transfer of the unit for the remaining months. They call is a "reminder" however those words are not used in the agreement sent and my actual term remaining was nowhere mentioned in it. Just "new 36 month contract with free fitment". If he followed correct procedure then why did the consultant I spoke to afterwards apologize for his mistake? His supervisor was very friendly very patient while listening to me complain and said she would have him resend me an updated email. She gets a thumbs up. Tracker still sucks though.
They called me back. His supervisor told me he followed the correct procedure but that its standard procedure to send out contract agreement and information for a brand new 36month contract and not to send out information on the actual procedure which was a transfer of the unit for the remaining months. They call is a "reminder" however those words are not used in the agreement sent and my actual term remaining was nowhere mentioned in it. Just "new 36 month contract with free fitment". If he followed correct procedure then why did the consultant I spoke to afterwards apologize for his mistake? His supervisor was very friendly very patient while listening to me complain and said she would have him resend me an updated email. She gets a thumbs up. Tracker still sucks though.
Hi Elizabeth,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Maroba Kekana
Tracker Connect
Hi Elizabeth,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Maroba Kekana
Tracker Connect
Hi Elizabeth,
Please acceot our sincere aplogies for the inocnvencie this has caused.
We confrim to have contcated you and the matter has been addressed with the relavant parties.
Thanking you for your patience.
Innocentia Maluleke
Tracker Connect
Hi Elizabeth,
Please acceot our sincere aplogies for the inocnvencie this has caused.
We confrim to have contcated you and the matter has been addressed with the relavant parties.
Thanking you for your patience.
Innocentia Maluleke
Tracker Connect
