Faulty units and bad attitude from call centres agents and technicians

<p> </p> <p>Good day Mr Tsiligi,</p> <p> </p> <p>Thank you for your email communication below.</p> <p> </p> <p>Please accept our sincere apologies for the inconvenience this might have caused.</p> <p> </p> <p>We have tried contacting you to discuss the below, with no success.</p> <p> </p> <p>Upon our discussion dated 18th November 2016 we had arranged that a technician attends to your vehicle at you home address on the 19th November 2016 08:30 am.</p> <p> </p> <p>We called you to confirm the booking later that day and were not able to reach you and therefore left a message on the number ********** 069 to confirm the appointment.</p> <p> </p> <p>Our technician went out to your premises on the Saturday 19th November 2016 and he advised that he was told you were at a funeral , he tried calling you with no success.</p> <p> </p> <p>The vehicle was then rebooked for the 21st November 2016 in Sandton whereby you advised the technician not to work on your vehicle as you wish to cancel.</p> <p> </p> <p>Since our last conversation I had advised that we will credit/ refund November 2016 subscriptions due the faulty unit , however should you wish to cancel the will be a settlement applicable.</p> <p> </p> <p>The contract was effective from September 2016 for both units installed in the vehicle and settlement will be R1600.00 per unit.</p> <p> </p> <p>Please feel free to contact us should you require any further assistance.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Innocentia Maluleke<br /> Customer Services Co-Ordinator<br /> Tracker Connect Pty Ltd<br /> Johannesburg<br /> Hunt Line : +27 11 ********** <br /> Office : +27 11 ********** <br /> Fax : +27 11 ********** <br /> ********** /> www.tracker.co.za</p> <p> </p> <p> </p> <p> <br />From: Thanyani Tsiligi ********** <br /> Sent: 28 November 2016 4:59 PM<br /> To: Tracker Info ********** /> Cc: Innocentia Maluleke ********** Bhavna Desai ********** Liselle Daniels ********** /> Subject: RE: Tracker account number : ********** Mr TS Tsiligi- Tracker Website - Queries Page</p> <p> </p> <p>Good day Tracker</p> <p> </p> <p>Future to below email I’m not happy at all and I gave customer service co-ordinator and technicians a chance to resolve my issues with the units in my vehicle and they failed to assist.</p> <p> </p> <p>I have requested a tracker units or contract to be cancelled and I’m told to pay a cancellation fee of which it’s not fair coz I’m paying monthly fee for units which are not work.</p> <p> </p> <p>The fitment centres and tracker technicians they don’t call saying they will be late they failed to come on time to repair the units.</p> <p> </p> <p>I get bad attitude from tracker call centre agents who doesn’t care about individual customers .</p> <p> </p> <p>I now know how individual customers are not important and I’m disappointed.</p> <p> </p> <p>I’m getting sms’s from tracker saying they can’t find or see my vehicle I must move the vehicle to clear ground.</p> <p> </p> <p>Please cancel my tracker units or contract.</p> <p> </p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Thanyani Tsiligi</p> <p> </p> <p> </p> <p>From: Innocentia Maluleke ********** On Behalf Of Tracker Info<br /> Sent: Wed, November 16, 2016 01:18 PM<br /> To: Thanyani Tsiligi ********** /> Subject: Tracker account number : ********** Mr TS Tsiligi- Tracker Website - Queries Page</p> <p> </p> <p>Good day Mr Tsiligi,</p> <p> </p> <p>Thank you for your query below.</p> <p> </p> <p>Please accept our sincere apologies for the inconvenience this might have caused.</p> <p> </p> <p>Our records indicate that the unit was reported on the 25th October as it was not reporting correctly.</p> <p> </p> <p>The service request was allocated to a fitment centre who tried contacting you on the 25thOctober and 31st October 2016 with no success.</p> <p> </p> <p>Contact was made with yourself on the 1st November 2016 and the unit was booked for an inspection for the 04th November 2016.</p> <p> </p> <p>We will investigate why the technician was late on the 04th November and the matter will be addressed internally.</p> <p> </p> <p>Records further indicate that you requested for the technician that did the initial installation to come out and that will be arranged accordingly.</p> <p> </p> <p>Please feel free to contact us should you require any further assistance.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Innocentia Maluleke<br /> Customer Services Co-Ordinator<br /> Tracker Connect Pty Ltd<br /> Johannesburg<br /> Hunt Line : +27 11 ********** <br /> Office : +27 11 ********** <br /> Fax : +27 11 ********** <br /> ********** /> www.tracker.co.za</p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 15 November 2016 3:14 PM<br /> To: Tracker Info ********** /> Subject: Tracker Website - Queries Page</p> <p> </p> <p>Hi, <br /> <br /> An enquiry has been submitted from the Tracker website queries page. <br /> Here are the enquiry details: <br /> <br /> First Name: Thanyani <br /> Surname: Tsiligi <br /> Contact Number: ********** 330 <br /> Email Address: ********** <br /> Query: <br /> <br /> 28 October 2016 tracker Skytrax and retrieve installed onto my vehicle a polo vivo, within 2 weeks the panic button not working no respond from tracker, on my tracker login to check report and last point of the vehicle was giving me a wrong address and I reported this via the call center and other means of communication. the fitment center called to arrange for repairs after 2 weeks to book for repairs and the technician arrived late for the day booked. I just want to let you know I am about to look for another tracker company for better service and cancel this contract. <br /> <br /> <br /> <br /> Please respond to the client as soon as possible.</p>