HL
Henry L

1 reviews | Active since Aug 2016

10 Aug 2016, 10:15

Faulty unit and no reply from Tracker

<p>Tracker has not done a unit test on my vehicle for a while now. On the 4/8/2016 i phoned Tracker and asked them to do a test. Richard said that it would take 3days. Tracker did not get back to me with the results. I phoned Tracker again today and was put on hold for a long time. I could not wait any longer. Still every month the debit order gets deduct from my bank account. Think it is time to cancel? Tracker makes you sign a 3year contract but their unit only last 2years </p>

0
Replies (3)
Tracker Connect
Tracker Connect's reply10 Aug 2016, 10:33
Official

Good day Henry,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply10 Aug 2016, 13:31
Official

Good day Henry,

Please accept our sincere aplogies for the inconvenience this might have caused.

We confirm to have contacted you and assistsed accordingly.

Thanking you for your patience.

Innocentia Maluleke

Tracker Connect

Best regards,

HL
Henry L's update14 Aug 2016, 06:38
Reviewer Update

Thank you. Tracker Connect for attending to my complaint and resolving it within day's. Also thank you to hellopeter.

Greetings

Henry