Faulty tracking unit that has not been replaced

Good day,<br> <br> It has been over 4 months that I made tracker aware of the fact the skytrax unit in my car was faulty. First of all this is meant to be a proactive unit that alerts before time on issues yet I had to call in to make tracker aware of a faulty unity.<br> <br> Since then I have been contacting Tracker 3 times already. On the first occasion my query was logged with an installer to assist. Install cancelled twice on me. I advised Tracker of this and they were following up and they never.<br> <br> During this period they have continued to deduct premiums for a service that they were NOT providing.<br> <br> I am still waiting them to communicate with me. Its very important as I am sure we all know to have a functioning tracking unit. It has an impact on my insurance claims should something happen.<br> <br> The way this has been handled has left a bitter taste in my mouth and I am beyond furious with Tracker at this point. This is disgusting service!!<br> <br> Kind regards