Faulty Device

Tracker has completely failed to give me peace of mind, which is the entire reason I pay for a vehicle tracking service.

Over the past month, I have experienced multiple incidents where I received alerts after 2am stating that my vehicle was switched on, when the car was actually off and parked. Imagine waking up in the middle of the night thinking your vehicle is being ******, only to discover it’s another false alarm from Tracker.

I reported the issue last month and was told that a signal would be sent to the tracking unit to fix the problem. The issue happened again this week, and only then was I told that a technician would need to inspect the unit.

What is even more frustrating is the lack of assistance and accountability. I have called Tracker multiple times and also sent emails requesting assistance and cancellation due to the recurring faults and loss of trust in the service, but no one seems willing to help.

After reading reviews on HelloPeter, I can also see that I am not the only customer experiencing issues with faulty tracking units, false alerts, and poor support. For a security company, this is extremely concerning.

I am paying every month for a service that is supposed to provide safety and reassurance, yet the service is causing stress and panic instead. I am requesting that Tracker allow me to cancel my contract without penalty due to the ongoing unresolved issues and lack of proper customer support.