False advertising/ Misrepresentation/*****/Withholding information to consumer- To be reported to consumer protection soon!!!

I called Tracker for a quote on 2 November 2017 and I was assisted by a man named Jappie Kobue. I was told the tracker which I want would be a monthly subscription of R99 with a nil installation fee (I kept asking about the installation fee and was assured multiple times that there is no installation fee). I was satisfied with that quote.

When I filled in and sent the forms I was told that my monthly subscription fee is now R105 because they will have to add service fees because my insurer is Auto General. I asked the man assisting me what other charges is he not telling me about so that I can get an accurate estimate to compare with other companies. He told me there is no other charges and also the installation fee is nil. So I let that one go and said he can go ahead with the contracting.

When he called me to verify my contract details on the phone, now he also informs me of a R29 insurance fee that will be added to my subscription after he told me there is no further charges?!!. I accepted this as it was not much. (So this would make my monthly subscription R134 monthly!

When my tracker was installed, it was installed in the wrong car at the dealership where I purchased the car. It had to be reinstalled a few days later (incompetence).

Now on the 27th of November I get an SMS telling me a pro-rate amount of R178.49 will be debited from my account including the monthly subscription I will be deposited monthly. (How Come?!!!!). Where does this R178.49 come from when I was told there is nil installation fees and there is no other charges other than my monthly subscription of R134????? If it is the pro-rated subscription for November then it should have been less than R134 according to my calculations.

I wonder if you train your employers to be ****** or you just have a policy of keeping information from that client. I had an option to go with Tracetec who had informed me of all the charges upfront of R2000 installation fee and a fixed monthly subscription of R99. If I knew a well known company like yours was a bunch of ********** I would have much rather went with the problem free Tracetec. I will NEVER recommend your company!