FALSE ADVERTISING AND PREMIUM INCREASES

I am writing to formally express my dissatisfaction with the service I have received from Tracker regarding the tracker unit installed in my vehicle. When I entered into a three-year contract in April 2023, I was assured by the sales agent that my premiums would only increase annually, totaling three increases over the contract period. However, I have experienced multiple premium increases within a span of just 16 months. Specifically, my premium has risen from R199 to R236, with the following increases noted:

1. From R199 to R214.52 2. From R214.52 to R235.97

Given that the three-year period has not yet lapsed, I find these increases to be inconsistent with the information provided to me at the time of purchase. This situation has caused me significant dissatisfaction, as I feel misled by the initial representations made by your sales team.

Despite my numerous calls to customer service, they have been unable to assist me. The response I received from one of the agents I spoke with regarding the premium increase was unsatisfactory. I was informed that the increase was due to my installation of the tracker unit before July 1, but this information was never communicated to me when I initially took the contract. I find it concerning that I am only being informed of this after a year of having the contract.

I kindly request a thorough review of my account and an explanation for these unexpected premium increases. Additionally, I would appreciate any steps that can be taken to rectify this situation.