MS
Morne S

1 reviews | Active since Aug 2015

19 Oct 2016, 11:19

False advertising

<p>Your sales consultant Ray Moodley promoted a Skytrax system that would come with a panic remote, advise me if my vehicle has been bumped,tyres deflated,petrol gets removed from my vehicle etc etc....... I Agreed to that.... now tracker comes and installs a cheap tracking device that has nothing that was agreed apon and expect me to pay for this... NO WAY in hell will I. It's like ordering and paying for a Mercedes Benz and receiving a VW Polo. You are ******... come take your **** out my vehicle </p>

0
Replies (9)
Tracker Connect
Tracker Connect's reply19 Oct 2016, 11:30
Official

Good day Morne,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply19 Oct 2016, 16:01
Official

Good day Morne,

We confirm having made contact with you and we'll provide you feedback once we've concluded our investgations

Maroba Kekana
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply20 Oct 2016, 16:15
Official

Good day Morne,

We confirm having made contact with you and updated you on our findings regarding the sales agent you had dealt with.

We'll still make contact with you regarding the cancellation of contract. The HelloPeter complaint will be marked as resolved for now, however we'll still conclude and resolve the other concerns as discussed.

Maroba Kekana

Tracker Connect

Best regards,

MS
Morne S's update25 Oct 2016, 07:42
Reviewer Update

Please can i get closure on this matter today please, and certainly hope that no monies gets debited from my account due to your default.

Tracker Connect
Tracker Connect's reply25 Oct 2016, 08:04
Official

Good day Morne,

Feedback will be provided to you today. Your patience herein is highly appreciated.

Maroba Kekana

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply26 Oct 2016, 10:14
Official

Good day Morne,

We confirm that your query has been resolved. We have also emailed you all the feedback. Please do contact us should you require any further assistance.

Maroba Kekana

Tracker Connect

Best regards,

MS
Morne S's update26 Oct 2016, 10:23
Reviewer Update

Good day.

There is no way I will pay a single cent for this.

You have installed a system in my vehicle that was not was not what you committed to at the time of sale agreement.

How can you expect me to pay for something which that was not agreed apon.

I will take this matter to my attorney and will make sure that you will not get a cent from me.

Regards

Morne Snit

**********

Sent from my Samsung Galaxy smartphone.

Tracker Connect
Tracker Connect's reply26 Oct 2016, 10:41
Official

Hi Morne,

Thank you for bringing the matter to our attention.

We will contact you shortly to assist.

Kind regards,

Brian Khumalo

Best regards,

Tracker Connect
Tracker Connect's reply26 Oct 2016, 11:43
Official

Good day Morne,

An email has been sent to you clarifying the initial mail you received earlier today. Your agreement with Tracker has been cancelled and there will be no further billing on your account.

Maroba Kekana

Tracker Connect

Best regards,