CS
Chris S

1 reviews | Active since Oct 2016

14 Nov 2018, 11:46

False Adverti*****t

I recently installed a new tracker system in my vehicle. The Tracker Recover unit was chosen since I was told the trip log functionality is the same as my Skytrax unit. it is also advertised on the Tracker website that the functionality with regards to trip logbook is the same as Care and Protect system. This is not the case and from the feedback from one of their consultant you cannot access the logbook on the MyTracker website when on the Recover plan. This is not how the unit was "sold" to me as it was said the functionality is the same. What makes things even worse is that on the App I am not able to change the dates on Trip Logbook (the App freezes whenever you want to change the date), so I can only change trip details for the past week. anything longer back is fixed and cannot be changed. I would urge prospecting customers to do their homework carefully and seriously consider other suppliers. I am not expert, but in my view this falls firmly in the category of false adverti*****t. I would like tracker to come and remove this unit and cancel my contract since it is not functioning as advertised.

0
Replies (1)
Tracker Connect
Tracker Connect's reply14 Nov 2018, 13:20
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly. 
Customer Care Team

Best regards,