Failure to Update Records, Ongoing Automated Harassment, and ********* Conduct

I am lodging this complaint due to ongoing operational failures and unacceptable conduct by this company.

The original vehicle linked to my profile was sold, and the company was formally notified at the time. Despite this, their system continued generating automated emergency calls as a result of the battery being disconnected. These repeated robocalls were entirely avoidable and are the direct result of the company’s failure to properly update their records.

Subsequently, when purchasing a new vehicle, we made a deliberate and informed decision not to engage this company’s services. That decision was intentional and based on prior experience.

Despite prior written communication and clear notice, the company has continued attempts to initiate “future collaboration.” This demonstrates either a failure to review account history or a disregard for documented correspondence. Both scenarios reflect serious internal administrative incompetence.

Out of frustration with the continued automated contact, incorrect information was entered into the online profile in an attempt to stop the calls — a step that should never have been necessary had the company properly actioned the original notification.

We have formally instructed the company to permanently delete the associated profile and cease all contact. At the time of this report, confirmation of permanent deletion has not been satisfactorily provided.

This matter reflects poor record management, inadequate internal controls, and a disregard for client consent. Consumers should not have to repeatedly instruct a company to update basic account information or stop unwanted automated contact.