Failure to cancel service

I cancelled my Tracker subscription in September 2016 due to the fact that I changed to a new insurer that did not require tracking of my vehicle.

I sold the vehicle in question in October 2017.

Tracker are, to this day, still debiting my bank account for this subscription. I have attempted to cancel this subscription telephonically on several occasions without success. Tracker's modus operandi is as follows:

1) After phoning the customer care line, Tracker provides me with verbal confirmation that my subscription has been cancelled. 2) The requested e-mail confirming cancellation is never sent to me. 3) On the first of the following month, my bank account is debited again.

On the morning 2019/10/23 I went through the same cancellation exercise, with the exception that I phoned back on the same afternoon, insisting upon the cancellation letter via e-mail that, again, was not sent. I finally received the letter after staying on the line up until receipt of the letter.

On 2019/11/01, my account was debited yet again.

I have requested, on several occasions that I be refunded for all Tracker debits from my bank account since October 2016. Tracker again committed on 2019/10/23 to investigate the matter and report back to me. For the umpteenth time, Tracker has not provided any feedback on this request.

As a result, I herewith demand the following:

1) Tracker is to contact me, telephonically or by e-mail on or before 2019/11/08 to acknowledge this issue.

2) Tracker is to cease debiting my bank account with immediate effect.

3) Tracker is to provide me with a full refund of all monies debited from my bank account since 2016/10/01 by 2019/11/29 and submit proof to me to that effect.

My opinion, based upon this experience and the staggering number of similar reports on hellopeter.com, is that Tracker is systematically de*****ing the South African public through this mechanism. Therefore, failing to meet all three of my demands by the dates listed above, I will lay ******** charges alleging ***** with the South African Police Service against:

1) Ashwin Mohanlal Badul, Chief Financial Officer of Tracker

2) Wayne Grant Muller, Chief Operations Officer of Tracker

By virtue of their position at Tracker, these two persons are ultimately responsible for the decisions made that have resulted in the situation as described above. These persons will therefore be held accountable.

Sincerely Thomas M.