JM
Jaco M
1 reviews | Active since Aug 2014
18 Mar 2023, 04:53
Failure to action instruction
I have sent an e-mail request for the cancellation of my subscription and only received an automated reply with a work item number. After two days I again sent an e-mail requesting feedback, however same is still outstanding. A consumer has the right to quality service ito the CPA. This lack of feedback and actioning of my instruction to cancel just vindicate my decision to move my business to another service provider!
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
18 Mar 2023, 09:01Good day Jaco
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply18 Mar 2023, 09:01
Official
Good day Jaco
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
JM
Jaco M's updateReviewer Update
22 Mar 2023, 12:35Dear Tracker
I am not too sure what is meant with "we will revert to your shortly", however this matter still remains unresolved. Could someone now please take ownership of this matter? It appears that my next course of action is to escalate this matter to Senior Management and/or lodge a complaint with the Consumer Tribunal. Really Tracker, we expect and demand much better service!
I am not too sure what is meant with "we will revert to your shortly", however this matter still remains unresolved. Could someone now please take ownership of this matter? It appears that my next course of action is to escalate this matter to Senior Management and/or lodge a complaint with the Consumer Tribunal. Really Tracker, we expect and demand much better service!
JM
Jaco M's update22 Mar 2023, 12:35
Reviewer Update
Dear Tracker
I am not too sure what is meant with "we will revert to your shortly", however this matter still remains unresolved. Could someone now please take ownership of this matter? It appears that my next course of action is to escalate this matter to Senior Management and/or lodge a complaint with the Consumer Tribunal. Really Tracker, we expect and demand much better service!
I am not too sure what is meant with "we will revert to your shortly", however this matter still remains unresolved. Could someone now please take ownership of this matter? It appears that my next course of action is to escalate this matter to Senior Management and/or lodge a complaint with the Consumer Tribunal. Really Tracker, we expect and demand much better service!
Tracker Connect's replyOfficial
23 Mar 2023, 14:03Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply23 Mar 2023, 14:03
Official
Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,