JM
Justice M

1 reviews | Active since Aug 2016

07 Aug 2016, 07:03

Failed to recover my vehicle in over a month

<p>I regret the day that I joined Tracker Africa. My vehicle DS75RGGP was ****** and the issue reported while the vehicle was showing that it's moving on their mobile app. According to Tracker reports the buttery was disconnected an hour later after reported, that said, still Tracker NEVER found the vehicle, I was having the Skytracker option where they claim to have helicopters and other tracking teams, but they failed me miserable, I do not even believe that they bothered tracking down my car. They have been very useless, I will not be using their services again, unfortunately most people told me how bad they are after my loss. I would advise anyone to use other tracking companies unless if they want to have similar experience.</p>

0
Replies (3)
Tracker Connect
Tracker Connect's reply08 Aug 2016, 04:40
Official

Hi Justice,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Shaakier Hartley
Tracker Connect

Tracker Connect
Tracker Connect's reply02 Sept 2016, 08:34
Official

Good Day Justice,

We hereby confirm that we have contacted you and provided feedback regarding the complaint.

Kind regards,
Tracker Customer Care.

JM
Justice M's update02 Sept 2016, 08:51
Reviewer Update

You are lying if you say you have contacted me, the guy I spoke said he will refer the query to his manager at OPS investigation by the name of Riaan. I am still waiting for this Riaan to contact me and have not been contacted, neither has my query been solved. Let me state it here, I need proof from Tracker, that indeed they looked for my car between the time I reported and the time the battery was disconnected, which is a 2 hour difference, so please do not lie here, I am still waiting to be contacted