Failed to deliver service

27 September 2019, I found my car missing from where I had packed it. I called in Tracker to locate my car, and I was told that my car was where I left it an hour ago, and that it has not moved, I indicated that It was not there. I was then told that they will reset the unit and call me back. They called me back with the same results that my car has not moved, I then went about asking arround if anybody saw anything, eventually I found my Car at the Metro tarwing center. Now that I want to cancel my contract, I am told that according to the notes they have on the system, they found my car and told me where it was. If this does not prove that this company is running a **** and it is totally untrust worthy, then mybe I must wait for them to fail recovering it.