Extremely Poor Service – Avoid Tracker Connect South Africa

I have been a loyal customer for over 15 years with two vehicles on Tracker Connect. Unfortunately, their service has become absolutely unacceptable. One of my tracking units stopped communicating properly, and despite multiple complaints through the app, I received no response – it seems they simply don’t care. I called and scheduled a technician visit, but there was no follow-up and no contact. The next time I called, I was kept on hold for over 10 minutes, only to be transferred from one department to another. Apparently, they cannot even call back. This is pathetic service for a company that claims to provide peace of mind. If you value reliability and customer support, avoid Tracker Connect and look for alternatives. They have completely failed to deliver on their promises.