Extremely poor customer service

Never in my life have a dealt with such incompetence/ unprofessionalism. Phone 3 times today and get cut off everytime before completing my querry. Has a newly installed tracker in one of my vehicles which is not updating. Reported this 3 times in a week by calling and also reported on the app. Still not working. Dont expect a call back when they cut you off. Tried to lay a complaint telephonically and was placed on hold for such a long time i had to eventually hang up. Still no call back. It is basically impossible to get you problem adressed through the call center. There is something seriously wrong with this companies customer service.