Extremely poor and *********** service.

Recieved extremely poor service from tracker and their consultants. Recieved a strange email previous month saying that Tracker was unable to debit my account....ignored it because tracker has never debited directly from my account. Month later again the same message so I decided to phone tracker. Apparently whe i changed my insurance company i became liable for the payment. No problems and made the necessary arrangements for the debit order and amount in arrears. Six days later recieve a sms from some collecting company to say that i have been handed over. I see this as a breach in the agreement between myself and Tracker. And when i phoned them again they were totaly unhelpfull and full of excuses. Whant absolutely nothing more to do with Tracker or their services.