Extremely dissatisfied and unhappy

I am really disappointed with the service I got from tracker after being their client since the year 2012 with 5 different cars. Some people when they execute their jobs they behave as if they are doing clients a favor. on the 13 April 2024@ 09:17 in the morning I called and spoke to Lerato and requested her to call me back as I did not have sufficient airtime. She promised to call and never did. I then decided to load airtime and call I spoke to Nkalipho Neshehe, and explained to her that Lerato was suppose to revert back to me and never did. Nonetheless, I explained to Nkalipho that I traded in my old vehicle for a new one , therefore, I got the tracker fitted on to the new vehicle and requested that the old vehicle be deactivated with immediate effect because it does not belong to me anymore, I was advised that my new monthly premium will increase from R134.93 to R139.00 . on that Saturday of the 13 April 2024 , I got a text that my next debit will be R380, of which I did not understand how we got to that amount. Nkalipho explained to me that Tracker Connect is not suppose to debit that amount they are actually suppose to refund me either the R134,93 or the pro rata amount , because the amount of R380 , is inclusive of the new premium for the new vehicle , the pro rata for the new vehicle and the premium of the old traded in vehicle , therefore, she promised to escalate the matter and confirmed that I will be refunded within 3 working days after the debit. On the 22 April 2024 @12:01 I spoke to Anele, she put me on hold on the phone advising that she needs to follow up with Nkalipho and Nkalipho advised that she escalated the matter to their Finance division for processing my refund . I requested Anele to send me an e-mail just to confirm in writing she promised that the mail would come through but I never received the mail until to date , I am still awaiting on my refund till to date . It is not fair that these companies takes us fore granted, but if I were to skip one premium they react with immediate effect. If I don't get my refund by the 3rd of May 2024 I am going to reverse the premium.

I am not happy because I must be the one who must make follow ups at my own expense and with my own resources

Tracker Connect I hope for the sake of the image of your company , this matter will be dealt with accordingly