Extreme Horrible Service

Tracker was contacted to schedule a fitting for another vehicle, and both the date and time were confirmed. On 04/12/2025, the technician was expected to arrive at 10:00. Without proper notice, the appointment was moved to 12:45, despite the fact that no one would be available at that time.

Throughout this process, I was repeatedly transferred between consultants, resulting in unnecessary airtime costs. The individual who was waiting for the technician had taken time off work and consequently suffered a loss of income due to Tracker’s delays.

When I contacted Tracker for the third time, I was informed that the technician was lost and would arrive within five minutes. This commitment was not honoured. I then received a promise of a call back, which never materialised.

The level of service provided is unacceptable. The lack of professionalism, poor communication, and disregard for customers’ time and financial impact is deeply concerning. I request that this matter be addressed urgently, with a proper explanation and appropriate corrective action.