zJ
zelda J

1 reviews | Active since Aug 2014

17 May 2023, 16:53

Exploration of the elderly through tele sales.

I am a 74-year-old pensioner who purchased a vehicle with a tracking unit paid for upfront through the dealership. Receive a call from Tracker Connect to fit a tracker in my vehicle. The y cam and fitted in a unit, to my surprise, I am receiving SMS about a payment. I reach out to the dealership only to find they did not send the Tracker Connect and the tracking unit already paid for was already fitted on the car prior to delivery. I contacted Tracker Connect to inform them of this and request that they remove their unit, now I am told of a cancellation fee of R1700.00 when I did not request their unit to begin with and don't know why they had my details in the first place.

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Replies (2)
Tracker Connect
Tracker Connect's reply17 May 2023, 16:56
Official
Good Day zelda,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply19 May 2023, 11:12
Official
Good day Zelda,

We confirm having contacted you via email and assisted accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect