Exorbitant Fees, Misleading Practices, and Refusal to Provide Information

Complaint Against Tracker: Exorbitant Fees, Misleading Practices, and Refusal to Provide Information, I am writing to express my extreme dissatisfaction and lodge a formal complaint against Tracker for what I can only describe as exorbitant fees, misleading product offerings, and a blatant refusal to provide transparency regarding my account. My initial understanding and agreement for my Tracker instalment is R190.35 . This was based on what I believed to be a clear product offering. However, upon 'arming' the tracker to receive alerts and notifications, my monthly instalment inexplicably skyrocketed to R1227 and then further to R1806. This drastic increase, solely for the purpose of receiving notifications, is utterly unjustifiable and feels like a deliberate attempt to mislead customers. How does merely receiving notifications inflate a bill to such an extent? This is an intentionally ambiguous product offering that has led to what I consider to be theft of my money. Furthermore, I have repeatedly requested a detailed report explaining these charges and the frequency of these 'notifications'. To date, Tracker has failed to provide this report. This refusal only strengthens my suspicion that these notifications are randomly and frequently triggered, leading to inflated charges that Tracker is unwilling to disclose. I believe they are deliberately withholding this information because it would expose the *****ulent nature of these charges.Given the lack of transparency, the misleading practices, and the exorbitant, unjustified fees, I have no recourse but to escalate this matter to the Ombudsman. I also feel compelled to warn any potential customers: never, ever use Tracker's services. Their practices are deceptive, and they appear to be *****ing money through hidden and unjustified charges. I demand a full explanation for these charges, a comprehensive report of all 'notifications' that triggered these fees, and a fair resolution to this egregious overcharging