NS
Ndiyabonga S
1 reviews | Active since Jun 2020
16 May 2023, 11:15
Exorbitant Amounts for SMS
I will be cancelling my tracker subscription as you guys are charging me extremely high amounts for SMS. I need SMS notifications. Another Tracking company is offering me SMS for free. I have been a loyal Member of Tracker for years but now when I need your Product, it's too expensive. The competition is offering me for free.
Helpful (0)
Replies (7)0
Replies (7)
Tracker Connect's replyOfficial
16 May 2023, 11:24Good Day Ndiyabonga ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply16 May 2023, 11:24
Official
Good Day Ndiyabonga ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
NS
Ndiyabonga S's updateReviewer Update
20 May 2023, 11:11I still haven't received any response and have been waiting.
NS
Ndiyabonga S's update20 May 2023, 11:11
Reviewer Update
I still haven't received any response and have been waiting.
Tracker Connect's replyOfficial
20 May 2023, 11:21Good day,
We will forward your request to one of our coordinators who is working on your query.
Tracker team
We will forward your request to one of our coordinators who is working on your query.
Tracker team
Best regards,
Tracker Connect's reply20 May 2023, 11:21
Official
Good day,
We will forward your request to one of our coordinators who is working on your query.
Tracker team
We will forward your request to one of our coordinators who is working on your query.
Tracker team
Best regards,
NS
Ndiyabonga S's updateReviewer Update
24 May 2023, 16:45I still haven't received help! I have been waiting for someone to contact me since 16 May 2023 until now. It's clear that you don't care at all about your Customers. Please tell me if you will help me or whether I should cancel my product. I am on a month-to-month now, and my contract expired. So I don't need to be with your company. If you don't need me as a Customer, just tell me.
NS
Ndiyabonga S's update24 May 2023, 16:45
Reviewer Update
I still haven't received help! I have been waiting for someone to contact me since 16 May 2023 until now. It's clear that you don't care at all about your Customers. Please tell me if you will help me or whether I should cancel my product. I am on a month-to-month now, and my contract expired. So I don't need to be with your company. If you don't need me as a Customer, just tell me.
Tracker Connect's replyOfficial
24 May 2023, 16:56Good day,
We are in receipt of your concern, you will be contacted for further assistance.
Tracker Connect
We are in receipt of your concern, you will be contacted for further assistance.
Tracker Connect
Best regards,
Tracker Connect's reply24 May 2023, 16:56
Official
Good day,
We are in receipt of your concern, you will be contacted for further assistance.
Tracker Connect
We are in receipt of your concern, you will be contacted for further assistance.
Tracker Connect
Best regards,
NS
Ndiyabonga S's updateReviewer Update
24 May 2023, 17:01You have been saying this since the 16th. That's an extremely poor response. I am tired of this unbecoming and below-par service. I am cancelling my product. I will not accept this kind of abuse. How can you respond in such a manner when you can see that I haven't been helped? You think that Customers owe you.
NS
Ndiyabonga S's update24 May 2023, 17:01
Reviewer Update
You have been saying this since the 16th. That's an extremely poor response. I am tired of this unbecoming and below-par service. I am cancelling my product. I will not accept this kind of abuse. How can you respond in such a manner when you can see that I haven't been helped? You think that Customers owe you.
Tracker Connect's replyOfficial
25 May 2023, 11:39Good day,
kindly note that we have been unsuccessful in contacting you telephonically.
we have sent an email to the email address on record.
regards,
kindly note that we have been unsuccessful in contacting you telephonically.
we have sent an email to the email address on record.
regards,
Best regards,
Tracker Connect's reply25 May 2023, 11:39
Official
Good day,
kindly note that we have been unsuccessful in contacting you telephonically.
we have sent an email to the email address on record.
regards,
kindly note that we have been unsuccessful in contacting you telephonically.
we have sent an email to the email address on record.
regards,
Best regards,