JS
Jaaco S

1 reviews | Active since May 2021

17 May 2021, 14:29

Excessive "Cancellation fees" and diffucult to cancel contract

I Purchased a vehicle in March 2020 and fitted a Tracker system due to the benefit I get from my insurer. I sold the vehicle in Feb 2021 and purchased a company vehicle which was ALSO fitted with a Tracker system on the company name. I sent 3 emails to tracker to cancel the contract on the 1st vehicle. I did not receive any response. I called Tracker a few months later as I was now paying on the new vehicle and the old vehicle. The lady informed me that the cancellation can be done. I would be invoiced a cancellation fee of R1200 (Close to 6 months of premiums) AND another months worth of premiums would be debited along with the ludicrous cancellation fee. Clearly not the first unhappy client she dealt with in regards to this "fee" Hopefully my last experience with Tracker.

0
Replies (5)
Tracker Connect
Tracker Connect's reply17 May 2021, 15:52
Official
Good Day Jaaco S
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply19 May 2021, 10:42
Official
 Good day, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect 
JS
Jaaco S's update03 Jun 2021, 13:21
Reviewer Update
The Resolution has not been amicably resolved. Because I do not have a Proof that i called to cancel the matter is just closed. Furthermore, your "cancellation fee" is equal to 6 x monthly installments plus 1 more installment! In effect 7 months! And the worst part of it I Still have tracker device on my new Car and will be charged the same "fee" should i cancel this one!
The amount of complaints against your company should be sufficient evidence for anyone looking into signing a service agreement with you.
Tracker Connect
Tracker Connect's reply03 Jun 2021, 14:10
Official
Good Day Jaaco,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply04 Jun 2021, 10:18
Official
Good Day Jaaco,
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect